Terms of Service

Company Information

By Bernini AB
Bälggatan 2
SE-432 32 Varberg
SWEDEN

Org.nr: 559434-5125
VAT.nr: SE559434512501

Email: info@bybernini.com

Order Conditions

  • To place an order on bybernini.com, you must be at least 18 years old. If you are under 18, your guardian's permission is needed according to the Parental Code.
  • Once your order is completed, a confirmation will be sent to the email address you provided. This confirmation will contain details about your purchase, including products, prices, and billing and shipping information. If you notice any errors in the confirmation, please contact us immediately.
  • All orders are subject to availability and price confirmation. If we are unable to deliver the ordered product, you will be notified via email, and any payments made will be refunded.

Prices

  • All prices listed on the website include applicable VAT according to Swedish legislation.
  • Delivery costs are additional and are clearly displayed at checkout based on the chosen shipping option.
  • We reserve the right to adjust prices and fees at any time without prior notice. This may include changes due to incorrect price information, technical errors, or price changes from our suppliers.
  • By Bernini is not bound by the price until an order has been confirmed through an order confirmation sent via email. If we discover that an obviously incorrect price has been listed for a product you ordered, we reserve the right to inform you of this and give you the option to either confirm the order at the correct price or cancel it.

Payments

  • VISA / MASTERCARD
  • KLARNA
  • APPLE PAY
  • GOOGLE PAY

Shipping & Deliveries

  • At the moment, By Bernini ships within Sweden, but soon we'll be delivering to more countries within the EU. Stay tuned! 
  • Free shipping within Sweden when purchasing for 300 SEK or more.
  • Delivery times within Sweden are typically 1-4 business days. Orders placed during weekends will be processed on the following Monday. If there are any unexpected delays in delivery without prior notice, please reach out to us. 
  • Upon receiving your order, please inspect the products to ensure they have not been damaged during transit. If you notice any issues, please take a photo of the product and email it to us at info@bybernini.com.

Returns

  • You can cancel your purchase within 14 days of receiving your order. To do so, email info@bybernini.com with your order number and the product you want to return.
  • The product must be unused, unopened, and in its original condition to qualify for a return. We do not accept returns of opened or used products for health and hygiene reasons.
  • Customers are responsible for return shipping costs. Use a trackable shipping method and keep the receipt. We are not responsible for lost or damaged returns, so pack items carefully. Include your order number, or the return cannot be processed, and no refund will be given. 
  • Once we receive your return, we will process it within 1-3 weeks. Refunds will be made to the original payment method, as long as the product is in the same condition as when received.

Complaints

  • If you receive a faulty or damaged product, you have the right to make a claim according to current Swedish consumer protection laws. Please contact us as soon as the issue is discovered to get approval before returning the product. Send an email to info@bybernini.com with your name, order number, photos of the damage, and a description of the issue.
  • We don’t offer a 'satisfaction guarantee,' so used products that don't meet your expectations can't be returned or complained about.
  • For approved claims, we will either send a replacement product or refund the amount for the defective item. We will cover the return shipping costs in these cases.
  • Please note that you are responsible for returning the product safely, and we are not liable for lost or damaged returns if they are not properly packaged.

Personal data

Please click here 

Contact

For questions, please contact info@bybernini.com